CYLARION is committed to maintaining editorial-grade transparency and commercial fairness. This Refund Policy outlines the eligibility criteria, applicable timeframes, procedural requirements, and conditions governing refunds for purchases made through cylarion.quest.
Refunds may be requested for eligible products and services purchased directly through cylarion.quest. Eligible items typically include standard subscription plans, digital service packages, and qualifying physical merchandise where applicable.
To qualify, the item must have been purchased directly from CYLARION and not through a third-party distributor. Proof of purchase, including order confirmation number and payment receipt, is required for all refund considerations.
Refund requests must be submitted within fourteen (14) calendar days from the original purchase date unless otherwise specified in a separate written agreement. Requests submitted after this period may not be eligible for review.
For subscription-based services, refund eligibility applies only to the initial billing cycle. Renewals are considered final unless cancellation was initiated prior to the renewal date.
To initiate a refund request, customers must contact our support team via email at [email protected] with the subject line “Refund Request.” The request must include:
Upon receipt, CYLARION will review the request and respond within five (5) business days. Approved refunds will be processed to the original method of payment.
Refund eligibility is contingent upon compliance with usage and licensing terms. Services that have been substantially delivered, accessed, downloaded, or utilized may not qualify for full reimbursement.
CYLARION reserves the right to deny refund requests that demonstrate abuse, repeated claims, or violation of our Terms of Service.
The following are considered non-refundable:
Shipping charges, transaction fees, and third-party processing costs are non-refundable unless otherwise required by applicable law.
For questions regarding this Refund Policy, please contact:
CYLARION
Email: [email protected]
Address: 1287 Meridian Square, Suite 402, Boston, MA 02118, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
This Refund Policy reflects CYLARION’s commitment to principled business conduct, procedural clarity, and client trust. We encourage customers to review all service descriptions and terms prior to purchase and to contact our support team promptly with any concerns.